Refund policy

EU customers — 14 days to change your mind

If you live in the EU, you can return any order for a full refund within 14 days of delivery, for any reason. No questions asked.

Because we print on demand, you don't need to ship the item back — just email shop@damsko-art.com with your order number within 14 days of receiving it. We'll refund your original payment method within 14 days of your request.

Customers outside the EU

If your item arrives defective, damaged, or isn't what you ordered, email us within 14 days with photos and we'll send a replacement or issue a refund.

For change-of-mind returns outside the EU, we're unable to accept them — the item was printed specifically for your order.

Damaged or wrong items (everyone)

Please check your order on arrival. If anything's wrong — defective print, damaged in transit, wrong item — email us right away with photos. We'll sort it out with our production partner and get you a replacement or refund.

Truly custom orders

This refund policy covers our standard catalogue. If you ever commission a fully bespoke piece (custom artwork, your own design, personalised text), that order can't be cancelled or refunded once production starts, except for defects or damage.

How refunds are processed

Approved refunds go back to your original payment method. Bank processing can take a few days. If 15 business days have passed since approval and you haven't seen it, email shop@damsko-art.com and we'll chase it.